The health and wellbeing of our travellers has always been a priority for us here at Wide Eyed Tours. Whilst we wait for the world borders to open we have been busy preparing for your safety by developing COVID Health and Safety Guidelines based on ATTA’s COFID-19 Health & Safety Guidelines and WHO recommendations.
Our staff are getting ready to welcome you back to the world of travel and have put together SOPs (Standard Operating Procedures) for our guides, drivers and suppliers of accommodation, transport and tours so that you can feel confident and secure travelling with Wide Eyed Tours.
If you have any questions or require additional information please contact Wide Eyed Tours……
ACCOMMODATIONS
Wide Eyed Tours is working closely with its accommodation providers to ensure they follow the same guidelines as recommended by the WTTC. The increased health & safety measures for accommodations are:
- Implemented enhanced cleaning of all areas.
- Developed a COVID-19 prevention plan for infection prevention.
- Display clear signage informing guests of the enhanced cleaning protocols.
- Introduced enhanced sanitation, disinfection and deep cleaning practices.
- Staff & customer health & temperature checks.
- Provided staff & guests with personal protection equipment such as masks and gloves.
- Developed contactless check in and check out tools and procedures and queuing
- Made disinfecting products available at reception and the entrance to the restaurant.
- Avoided guest own handling of food at buffets and offers room service if guests prefer to avoid eating in the hotel restaurant.
- Enhanced cleaning in the restaurant.
- Hotel may refuse accommodation to those guests who have an elevated temperature upon checking in.
TRANSPORTATION
- Enhanced sanitation, disinfection and deep cleaning practices for coaches and other vehicles as well as an increase in their cleaning/disinfection frequency.
- Drivers and staff are fully trained on the new cleaning protocols.
- Drivers will be equipped with hand sanitization, hand wipes and will wear gloves when handling luggage & opening doors.
- Bins with liners will be provided and drivers to regularly dispose of them.
- Drivers will use hand sanitizer regularly, particularly before and after handling client luggage
- Drivers will sanitize high frequency touch points, including handrails and door handles, throughout the journey.
- Sanitation stations will be provided for guests in the form of alcohol-based hand sanitizer as appropriate.
- During tours and activities, the driver will clean the vehicle whilst clients are out at the tourist sites with the guide.
- Vehicles to operate at 50% of normal capacity with assigned seating (no rotation) and a minimum of 1 seat between passengers.
LOCAL GUIDES & DRIVERS
- Guides will provide a thorough briefing with clients upon arrival on the COVID Health and Safety Guidelines.
- Guides & Drivers will have their temperature checked prior to meeting the clients.
- Guides & Drivers will not work if their temperature is higher than 37.5c and/or if they feel unwell. If necessary, a replacement will be arrangement immediately.
- Guides will conduct temperature checks of clients, drivers and themselves 3 times per day.
- If a guest, a guide or driver has a temperature higher than acceptable, the tour will immediately be interrupted.
- Guides & drivers will wear masks at all times.
- Guides will carry spare masks for guests.
- Guides & Drivers will follow social distancing guidelines (1 metre/3 feet) : no handshakes, no distribution of documents, no sharing of objects of everyday use (pens, pins, etc)
- Drivers to be cleaning and sanitizing the vehicles throughout the day whilst clients are visiting sites.
RESTAURANTS & MEALS
Wide Eyed Tours has a selection of outstanding restaurants that we enjoy recommending and we will work closely with them to ensure they are meeting health, safety and cleanliness standards with their facilities, staff training and food preparation. During this period we would recommend you select restaurants that offer A La Carte or set meals that can be ordered in advance. The restaurants we recommend will follow this list of criteria:
- All restaurant staff to be wearing masks.
- Hand sanitizer to be made available throughout the restaurant, in the lobby sitting areas and the washrooms.
- Washrooms to be cleaned and sanitized at regular intervals with a cleaning log available for everyone to see.
- Restaurant staff to conduct contactless temperature checks at the entrance.
- Restaurants to follow social distancing guidelines with table arrangements to enable guests to be seated at least 1.5metres apart.
- No buffet meals will be offered.
- Restaurant to disinfect all tables, chairs and shared use objects before and after use.
- Restaurant staff to be trained on all local health and safety regulations.
- Employees should wash their hands or sanitize after each table interaction.
ACTIVITIES
Wide Eyed Tours has a selection of outstanding restaurants that we enjoy recommending and we will work closely with them to ensure they are meeting health, safety and cleanliness standards with their facilities, staff training and food preparation. During this period we would recommend you select restaurants that offer A La Carte or set meals that can be ordered in advance. The restaurants we recommend will follow this list of criteria:
- Every effort will be made to select a time to visit any attractions when they are the least crowded.
- Guides will support physical distances efforts whilst on tour, maintaining a minimum of 1 metre (3 ft).
- All equipment for activities on tour, including life jackets, bicycles, snorkels, etc, will be cleaned thoroughly at least once a day and disinfected between use.
- Gloves should be worn during cooking classes and all food materials to be either cleaned, washed, sanitized or cooked according to local food safety standards and guidelines.
- Wherever possible, participants should avoid sharing equipment and should care for and carry their own personal equipment.
- Everyone to use hand sanitizer throughout and at the end of each activity.
